Sign up for a mentoring session with Simply CX's dynamic duo, Tami Jones (Brand & Digital Content Strategist) and Charlie Colquhoun (Customer Experience Best Practices, User Experience Design).
Tami has over 15 years of experience in business development, content creation, and social media management with proven ROI. Her work includes business development, planning and executing content strategy, and social media campaigns for companies such as CBS Corp., Trip 101, and WDM Group.
Her passions lie in assisting innovators, to translate business strategy into digital experience and content-driven best practices that drive company ROI.
Born in the foothills of the Sierra’s, she loves nature, the San Francisco 49ers, and all things astronomy and science. She is a creative writer working on several personal projects.
Areas of Expertise
- Research and analyze digital content strategy across all channels
- Requirements management and internal/external communications
- Project leadership, coordinate and integrate other project participants
- Systems evaluations, vendor selection, negotiate price and support options, and foster vendor partnerships
- Analyze content streams and topics to audit and evaluate content, including prioritization
- Identify areas for improvement or alteration and create strategies to reach goals
Charlie is a passionate customer experience journey mapping practice leader with over twenty years of experience designing successful customer experiences for significant global software, Internet, consumer, security, and financial services companies.
His approach is creative, dynamic, collaborative, and melds together customer-driven design with customer success data. He developed a technique that assists businesses in prioritizing customer experience improvements to drive measurable growth, starting SimplyCX in 2016.
Areas of Expertise
- Brand Value Strategy
- Customer Experience Management
- Advanced Journey Mapping + Prioritization Best Practices
- Combining CX & UX strategies
- Voice of the Customer Feedback
- Future State Journey & Customer Co-Design
- Customer Success Measurement & ROI
- Backstage/Service Blueprint Design
- Self-Help & Assisted Support Strategy & Design
- Building Governance
Available to Members